Refund Policy

1. Scope

This Refund Policy applies to paid Website Intelligence Reports purchased from COHESYS PLT (LLP0047791-LGN) through this website, including the Business Website Report and the Business Intelligence Report. The free Website Snapshot carries no charge and is therefore outside this policy.

Consulting, design, development, integration, maintenance and management engagements are governed by the refund and cancellation terms of the executed contract for that engagement, not by this policy.

This policy is issued in English and Bahasa Malaysia. Both versions carry equal standing; if there is any inconsistency, the English version prevails.

2. Currency of payment

Reports are priced and charged in the currency shown at checkout: Malaysian Ringgit (MYR) for the Asia market or United States Dollars (USD) for the US market. Any refund is made in the same currency and for the same amount that was charged.

We are not responsible for exchange-rate differences, bank charges or card-issuer fees applied by your payment provider.

3. When a full refund applies

You are entitled to a full refund if work on your report has not yet started. Work starts when our analysts begin collecting evidence for your website, which we confirm to you by email.

4. When no refund applies

No refund is available once your report has been delivered to you, whether by email, by download or through the Cohesys customer portal.

A refund is also not available where the request is made more than 7 days after payment.

5. How to request a refund

Send your request in writing to enquiry@cohesys.tech within 7 days of payment. Please include the name and email address used at checkout, your order reference and the reason for the request.

We will acknowledge your request within two working days and confirm whether it qualifies under this policy.

6. How refunds are paid

Approved refunds are returned to the original payment method used at checkout. Depending on your bank or card issuer, the refund may take up to 14 working days to appear on your statement.

7. Governing law

This policy is governed by the laws of Malaysia and forms part of our Terms & Conditions. Nothing in this policy limits any right you have under applicable consumer protection law that cannot lawfully be excluded.

8. Contact

Questions about this policy may be sent to enquiry@cohesys.tech or +60 17-213 3767, COHESYS PLT (LLP0047791-LGN).